Q: How do I order?
A: The quickest and easiest way to place an order is online. Simply click on the ‘how to order’ tab at the top of the page.
Q: Do I receive a proof before you start printing?
A: With the very latest pre-press software in place,we do not usually need to send you a proof prior to print. We simply print exactly what you send us. We find ‘proofing’ is a bit ‘old school’ and only slows down production – you would have to wait for us to send you a proof (a couple of hours wasted..) then we would have to wait for you to check your post/email and approve it. By the time we get your approval of the proofs we have lost a day of your production time so your job gets delayed by a day. If you still prefer to see a proof prior to print, we can offer a .pdf proof by email at a charge of £15.00. This is not available through the website, but can be arranged over the telephone if you call us within 30 minutes of placing your order. Your despatch time will not start until the day after we receive approval of your proof (we still need FULL working days for production)
Q: What type of files do you accept?
A: We can print directly from .PDF, .TIF, .JPG, .PS or .EPS. We can work with most mac and pc applications (i.e. Word or Publisher) but have to convert these file types into ‘print ready’ .PDF’s for print. We can convert your files at a charge of £10.00 per side or alternatively you can convert the files yourself using one of the many free websites that will convert your file into a useable .PDF – its pretty easy to use and does it right for you online and free. If we do convert your files for you, we may also have to bitmap your file – this basically means that we turn your file into a .JPG before converting it to a .PDF, this can affect the quality slightly but nothing to cause concern – we feel the quality of this kind of conversion is perfectly acceptable.
Q: If I send my files to print, how long will it take?
A: We offer 2 different despatch times – ’48hr to despatch’ or ‘5-7 working days to despatch’. We class a ‘working day’ as office hours – i.e. monday to friday 9.00am – 5.00pm (working days do not include weekends, bank holidays or christmas breaks). Orders placed after our 11am cutoff will be treated as being ordered the next working day. We guarantee to despatch your order within your chosen despatch time. Our overnight courier will then deliver your order the following working day after despatch between the hours of 7am – 6pm. Unfortunately we cannot give a delivery time other than between these hours.
Q: How is my order delivered?
A: All orders are sent via Express delivery on a next day service. They deliver to you the next day after we despatch between 7am and 6pm Monday to Friday. We can only deliver to UK Mainland addresses – this excludes P.O Box addresses and the Scottish Highlands.
Q: Can you deliver on Saturdays?
A: We don’t offer a Saturday delivery as standard, however Interlink Express do offer this as an upgrade @ £40.00. If you would like to have your order delivered on a Saturday, please contact our sales team at the time of your order.
Q: How do I send my files?
A: Once you have paid for your order you will be redirected to our ‘File Upload’ page. Please enter your email address and filename as instructed – the filename is the actual name of your file you have named as per your leaflet (i.e. Bill Bloggs Building Leaflet.pdf). Click the ‘browse’/ ‘choose file’ button to attach your ‘print ready’ files for us to print and click ‘submit’ to send them (this can take 1-20 minutes depending on your filesize, so please wait for the progress bar to complete before closing the webpage).
Q: What sort of quality can I expect?
A: We are committed to producing excellent quality print at competitive prices – we do not offer a cheaper alternative like some other ‘cheap print’ houses as we have a reputation to maintain by offering high quality print at the lowest prices in the U.K.
Q: Do I have to pay V.A.T?
A: V.A.T is only chargeable on a leaflet/ flyer if it is used as admission, discount on admission or a product/service. V.A.T is also chargeable if the leaflet is designed to be written on, for example on a form or area of a leaflet to be completed. V.A.T is also chargeable if the leaflet is to be used as a postcard. A detailed description of V.A.T print rates is available from HM Revenue and Customs (click here)
Q: What happens if I can’t find the size/ product I want?
A: No problem, if you go through our ‘Contact Us’ page amd send us your full job spec, our estimator will get back to you with a quote.
Q: What are ‘print ready’ files?
A: If you click on this link, it will explain all about supplying artwork.
Q: What is ‘bleed’?
A: If you click on this link, it will explain all about supplying artwork.
Q: What is ‘CMYK’?
A: If you click on this link, it will explain all about supplying artwork.
Q: Can I order by telephone?
A: Yes you can order by telephone if you really want to, but it is far quicker and easier to order online.
Q: What if I miss delivery of my leaflets?
A: If you are not in at the time of delivery our courier will leave you a card to let you know they have tried to deliver. Please call the couriers’ number on the card to re-arrange delivery.
Q: Is your packing branded in anyway?
A: Around 60% of our customers are ‘resellers’ of print so all of our packing is plain and unbranded – there will be no mention of Print Gate on any labels or boxes whatsoever.
Q: What payment methods do you accept?
A: We prefer payment by Paypal / Credit / Debit Card (excluding Amex) however we can take payment by cheque/ bank transfer by prior arrangement. Please call our sales team for further information.
Q: Do you offer business cards and stationery as well as leaflets?
A: Yes we do! If you call our sales team we will be happy to provide you with a competitive quote on printing pretty much anything.
Q: Do your prices include delivery costs?
A: We include ‘Free’ Delivery on all our leaflets.
Q: Do you offer any discounts?
A: Our leaflet prices are already heavily discounted so unfortunately we do not offer any further discounts.