1. These Terms and Conditions comprise a binding contract between you as an authorised user of the Print Gate Limited of 37 F Princelet Street, London E1 5LP for the supply of goods and services via this site. By using the site, you agree to be bound by these Terms and Conditions, which also govern all orders made via or in connection with the site.
2. Acceptance of the customers order takes place when an order confirmation – Email/written/verbally is dispatched /conveyed to the customer, or preliminary work is undertaken on the customers instructions.
3. We reserve the right to decline any order without giving any reason.
4. Currency – Payment for accepted orders must be in the currency agreed on the order confirmation or other written communication sent to the customer from ourselves detailing the order – fax/written/email. Without this written notificationpounds sterling must be assumed.
5. Tax – Value added tax will be charged, if applicable, at the rate ruling on the dateof supply whether or not included on the quote, order, invoice.
6. Preliminary work – All work carried out, whether experimentally or otherwise, at customer’s request shall be charged.
7. Supply of design data – A charge may be made to cover any additional work involved where the design data supplied or specified is not clear, legible, or in the prescribed format/specification to produce satisfactory results.
8. Where design data is so supplied or specified, responsibility will not beaccepted for imperfect work caused by defects in the supply, format or specification. This includes any incompatibility or defects caused by differing
software versions/ conflicting operating systems. All compatibility issues should be addressed by the customer to Print gate before proceeding with the order.
9. Any issues not addressed by the customer will not be the responsibility of Print Gate should the final order not meet the customers satisfaction. Where we are aware defects in the data are so severe and cannot be remedied we will halt further processing awaiting your instructions. The work to this point will be chargeable.
10. Proofs – Proofs of all work may be submitted for customer’s approval and we shall incur no liability for any errors not corrected and communicated by the customer in proofs so submitted. Customer’s alterations and additional proofs necessitated thereby shall be charged extra.
11. Claims – Advice of damage, delay or partial loss of goods in transit or of non delivery must be given in writing to us and the carrier within three working days of delivery ( or in the case of non-delivery within 28 days of dispatch of the goods.
12. Should any part of an order be cancelled at any time, an administrationcharge of 33% (or a minimum of £20) will be chargeable along with any costs incurred by Print Gate.